Our most frequently asked questions

How soon can I get a price quote?

You can get a quick price quote within 12 hours if you are on live chat with one of our project management team, and a standard price quote takes just 24-48 hours, and you will have an official price quote in your inbox.

What is the minimum quantity I can order?

We have no strict minimum order quantity. Whether you need just one unit for testing or a large - scale order, we can accommodate your needs. Our goal is to provide flexible solutions that meet the diverse requirements of our customers.

Do you offer a prototype before actual production?

Yes, we do offer prototypes before actual production. Our team understands the importance of validating the design and functionality before mass - manufacturing. By creating a prototype, you can have a hands - on experience with the product, check its features, and provide feedback for any necessary adjustments. We’ll work closely with you to ensure the prototype meets your expectations.

What are your lead-times for fabricated sheet metal parts?

The lead times for our fabricated sheet metal parts are influenced by material availability. If the required sheet metal materials are in stock, we can typically complete your order within 7 business days. However, if the materials need to be sourced from external suppliers, the lead time may increase to 15 business days, depending on the supplier’s delivery schedule. We’ll keep you informed about the material status throughout the process. As a standard practice, we'll cut your job early when we can, regardless of the order size.

Do you support sheet metal bending?

Yes, we can perform various types of bends, including V-bends, U-bends, and custom-shaped bends. Whether you need simple, single bends or complex multi-bend configurations, our skilled technicians have the expertise to meet your requirements. In addition to our standard bending services, we also offer value-added services such as deburring and edge finishing after bending to ensure a safe and smooth end product. Our team can also provide design assistance to optimize your sheet metal parts for bending, reducing costs and improving manufacturability. Contact us today to discuss your specific sheet metal bending needs.

Can you ship internationally?

Yes, we do support international shipping. Our global shipping network allows us to deliver our high-quality products to customers all over the world.

Countries we serve: We regularly ship to countries in North America, South America, Europe, Asia, Africa, and Oceania. While we cover a vast majority of regions, there may be some exceptions due to local regulations or logistical challenges. If you’re unsure whether we can ship to your country, please contact our customer service.

Shipping methods: We offer multiple international shipping methods to meet your different needs. These include standard air freight for a more economical option with a slightly longer delivery time, and express courier services (such as DHL, FedEx, or UPS) for faster delivery, usually within 3 - 7 business days depending on your location.

Shipping costs: Shipping costs vary depending on the destination, the weight and size of your order, and the shipping method you choose. You can get an estimated shipping cost by using our online shipping calculator on the checkout page. For more accurate quotes or if you have a large-volume order, our sales team will be happy to assist you.

Customs and duties: Please note that international shipments may be subject to customs duties, taxes, and other fees levied by the destination country. These charges are the responsibility of the recipient. We will provide all necessary documentation to facilitate the customs clearance process, but we recommend that you check with your local customs office for specific regulations and potential costs.

If you have any questions regarding international shipping, our dedicated customer service team is available 24/7 to assist you.

Will you remove the burr on my parts?

Yes, we will remove the burrs on your parts. Our deburring process is designed to meet the highest industry standards. We start by thoroughly assessing your parts, taking into account factors like material properties, design specifications, and end-use requirements. Based on this assessment, we select the most appropriate deburring method.
Our state - of - the - art deburring equipment and experienced technicians ensure that each part is processed with precision. After deburring, we conduct rigorous quality checks to guarantee that all burrs are removed and the parts meet your exact expectations.

Which CAD file formats are supported by YuTop?

We support a wide range of common CAD file formats, including but not limited to PDF, DWG, DXF, STEP, and IGES. If you have other specific file formats, feel free to contact our customer service team.

Is the uploaded data kept secure?

The uploaded data is handled securely on our own servers. During the manufacturing process, we share necessary information only with our trusted partner factories, and it is used exclusively for production purposes. We do not use your data for any other activities.

What is On-Demand-Manufacturing?

On-demand manufacturing is a production approach where products are made only when there is an actual order from a customer. Instead of mass-producing items in large quantities and storing them in warehouses, this method allows for the creation of goods precisely according to the current demand. It offers flexibility, reduces waste, and shortens lead times, enabling businesses to respond quickly to market needs.

Can you also provide the finishes on the parts?

Absolutely! We offer a wide range of finishes for your parts. Our team of experts is well-versed in various finishing techniques such as powder coating, electroplating, anodizing, and painting. Each finish is carefully applied to ensure high-quality results that meet or exceed industry standards. We can also customize the finish according to your specific requirements, including color, texture, and durability. Please feel free to provide us with your detailed needs, and we will provide you with a tailored solution and a corresponding quote.